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Frequently Asked Questions

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Expedited shipping may be available upon request and may incur additional charges.

Gore collaborates with e-commerce providers for e-ordering. GHX (Global Healthcare Exchange) is our preferred e-commerce provider.  Please send a request to Customer Service for more information.

Orders may be placed during normal business hours Monday - Friday by sending a request to Customer Service. 

All product returns require a return authorization number which can be obtained by sending a request to Customer Service. 

Products must be in their original packaging, unopened and in saleable condition.

U.S. orders are shipped second day delivery at no additional expense.

Canadian orders are shipped for next day delivery at no additional expense. Shipments are subject to conditions beyond the control of Gore, such as weather, strikes and transport capacity.

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To assure compliance with applicable data privacy and security laws, do not disclose any confidential patient healthcare or medical information here. Any individual medical information should be discussed with your physician. 

In addition, do not disclose any other private or protected information (such as novel product ideas or treatment concepts that could be patented). 

See the Gore Privacy Notice and Terms of Use for additional information.

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Call Us

North America Customer Service

1505 N Fourth Street
Flagstaff, Arizona, 86004

U.S.

Tel.: 800 528 8763

Canada

Tel.: 800 245 3416
Fax: 800 942 5315
mpdcustomercare@wlgore.com

Worldwide contact information

W. L. Gore & Associates, Inc.
Medical Products Division
P.O. Box 2400
Flagstaff, Arizona, 86003-2400
USA

Tel.: 928 864 2927

Purchasing Information

Ordering

Orders may be placed during normal business hours Monday – Friday by contacting Customer Service.

  • U.S. toll free: 800 528 8763
  • Canada toll free: 800 245 3416
  • Direct: 928 864 2927
  • Email: mpdcustomercare@wlgore.com
  • eCommerce (EDI)
    • GHX (Global Health Exchange) is our preferred eCommerce partner. Please contact Customer Service for more information.
    • Supported transaction types
      • 850 purchase order
      • 855 acknowledgement
      • 810 invoice

*Federal law (USA) restricts Gore devices to sale by or on the order of a physician.

Pricing

  • Pricing is not listed on our website and is company confidential.
  • Contact Customer Service to obtain a product price or product listing with price.

Shipping information

  • U.S. - Orders are shipped second day delivery at no additional expense.
  • Canada - Orders are shipped for next day delivery at no additional expense.
  • Expedited shipping is available upon request, and may incur additional charges.
  • All products are shipped FOB destination.
  • All products are provided sterile unless otherwise noted.

Payment terms

  • Standard terms are net 30 days.
  • All invoices reflect the price in effect at the time of order fulfillment.

Returns

  • All product returns require a return authorization which can be obtained by contacting Customer Service.
  • We will accept the return of product that has been shipped within the last twelve months.
  • Product must be in its original packaging and unopened and in saleable condition.

Worldwide distribution

Gore's worldwide organizational structure, coupled with an integrated product distribution network, ensures that Gore Medical Products are available in many countries. Highly trained Gore representatives are located in a majority of regions around the world. Gore also utilizes Authorized Partners in many international markets. These partners have met Gore's qualifications to distribute Gore Medical Products. For product availability, pricing and ordering in your country contact your local Gore Medical Products office or one of the Authorized Partners.

Find an Authorized Partner

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